RETURNS

 

Easy Returns & Exchanges

 We accept returns/exchanges that are initiated within 7 business days from delivery and for online purchases only. The item must be returned in the same condition it arrived (unused, unworn with tags) with the same packing and insurance applied to return shipping. Allow 7-10 days for processing.

Excludes sale items. All sale items are FINAL SALE.

How to request a return or exchange?

To initiate the return/exchange process, send us an email to returns@jeanlorent.com with the title "RETURN or EXCHANGE and the ORDER #." In the email please include your order, name, address, email address, a contact number, and the reason for your return. Only returns and exchanges with this information will be processed. Return package most be postdated within 2 weeks of authorization release. Returns packages without the authorization number won't be processed and will be sent back to sender. Refunds will be processed in the same form of payment.

HOLIDAY RETURNS: Any item purchased after November 15 is eligible for return or exchange if initiated by December 30.

**Shipping costs are non refundable